About the Blog
This blog is dedicated to demystifying IT processes as they relate to ITIL, ITAM, and ITSM. We will address various topics and hope to create a fertile ground for process innovation and solutions.
About the Author
Deima Elnatour is a well seasoned “hands on” visionary with over 10 years experience in the IT field within eCommerce/media, financial, publishing, health institutions and data center operations environments. Deima is an expert in process engineering, CMM, ITSM, ITIL, ITAM, and quality improvement models. Founder and president of Elnatour Consulting Group LLC. Deima is a published author and columnist in the IT Asset Knowledge magazine. In her column “Process Demystified” she connects with her readers monthly and takes them on a journey to address the most pressing issues in the ITAM world.
Deima is proud to be a member of the Pepperweed Consulting team, who employs only the best. Pepperweed was recently listed as one of the Inc. 500 fastest growing companies. Pepperweed Process Model is leading the way and setting global standards in process quality and value.
